Our Philosophy Work hard, work smart and trustful in serving the customers Our Company's 12 Point Culture
COMMITMENT : We will be committed to the Vision, Mission, Goals and and Rules and Success of Our company, its current and future team, and its clients at all times.
OWNERSHIP : Accept that we as an individual are truly responsible for our actions and outcomes and own everything that takes place in our work and our life.
INTEGRITY : We will always speak the truth. What we promise is what we deliver. we will only ever make agreements we are willing and intend to keep. We will communicate any potential broken agreements at the first opportunity. We will clear up all broken agreements immediately.
EXCELLENCE : Good enough is not enough. We will always deliver products of exceptional quality that add value to all involved for the long term. We will look for ways to do more with less and stay on a path of constant and never ending improvement and innovation.
COMMUNICATION : We will always speak positively of our team members, our customers and of our company in both public and private. We will speak with good purpose using empowering and positive conversation. We will never use or listen to profanity, sarcasm or gossip. We will apologize for any upsets first and then look for a solution.
SUCCESS : We will focus our attention on the successful outcome of whatever we are doing. We will have a willingness to win and allow others to win, Win / Win. We will display pride, prosperity, competence and personal confidence.
EDUCATION : We will always be willing to learn from our mistakes. We will always be striving to learn, grow and master so we can help our fellow team members and customers learn, grow and master too. We will act as an educator to allow our customers to make their own intelligent decisions about their future remembering that it is their future. We will apply practical, useable knowledge rather than just theory.
TEAM WORK : We will be willing to do whatever it takes to stay together and achieve team goals. We will focus on co-operation and always come to a resolution, not a compromise. We will be flexible in our work, able to change if what we are doing is not working. We will ask for help when we need it and be compassionate to others who ask us.
BALANCE : We will have a balanced approach to life remembering that our spiritual, social, physical and family aspects are just as important as our financial and intellectual.
FUN : We view life as a journey to be enjoyed and appreciated and we will help to create an atmosphere of fun and happiness so all around us enjoy it as well.
SYSTEMS : We will always look to the system for a solution. If a problem arises we will look for a system correction before we look for a people correction. We will look for a system solution in our innovation rather than a people solution. We will follow the system exactly until a new system is introduced. We will suggest system improvements at our first opportunity.
CONSISTENCY : We will be consistent in our actions so that our customers can feel comfortable in dealing with us at all times.